Terms of service

What this service is

Visit TH Arrival Assist helps you review, complete, and follow up a Thailand Digital Arrival Card (TDAC). We are not affiliated with, authorised by, or in partnership with the Thai government, the Immigration Bureau, or tdac.immigration.go.th. The official form itself is free, and you may file it yourself.

Not a visa, and no promise of entry

A TDAC is not a visa and does not set length of stay. Completing a TDAC does not guarantee that you will be admitted, be allowed to use automated gates, or stay for a particular period. Entry decisions belong to the Thai authorities. We will not describe a TDAC as “valid for 30 days” or use similar wording that could be misunderstood.

The information you provide

You are responsible for making sure the information is accurate, especially English names as they appear in the passport. The official form must be completed in English. If the full name, nationality, or date of birth is wrong, a new TDAC usually has to be filed, and the latest valid record is the one that counts.

Fees and refunds

Service fees are in US dollars, per application: Standard US$40 (within 24 hours), Priority US$60 (within 12 hours), and Express US$90 (within 4 hours). The second traveller is US$20, the third and fourth are US$10 each, and the fifth and later are US$5 each, with a maximum of 10 travellers. You may request a full refund any time before we start or complete filing on the official website. There is no government fee for the official form.

Processing times

The 24 / 12 / 4 hour timings start only after the official filing window is open and we have the details needed to file. If you ask us to help before the window opens, we review the information and tell you the planned filing date, with no extra fee, but we do not start the speed clock while the official system still will not accept the filing.

About payment

After you submit an application, the assistance service fee is collected through Stripe-hosted Checkout. We file on the official website only after payment is confirmed. Card details are entered only on Stripe’s page; this site does not store card numbers. The amount shown is this service fee, not a government charge, and the official form remains free. You may request a full refund any time before we start or complete official filing.

Limits of responsibility

We will take care when reviewing and filing through the official channel, but we cannot control official system outages, policy changes, or decisions by immigration officers at the border. If you cancel before we have filed, you may receive a full refund under the rule above.

Payment is processed by Stripe. The Stripe receipt is sent to the contact email you give on the application form.